Mugzie’s Naturals accepts return of items, under the following conditions:
In case of an accidental error on our end e.g. wrong product delivered; Please notify us on email; hello@mugziesnaturals.co.ke, Whatsapp +254 784 283289, or Instagram/Facebook DM (@mugziesnaturals) as soon as possible. You can then drop it off at:
Garden Chambers, 4th Floor. 410. Hub courier office. Mobile: 0752200200 or 0784200218
Garden Chambers is on Moktar Daddar-Street, Opposite Jevanjee Gardens. Nairobi CBD
It’s the same building with FAULU BANK.
We shall have it delivered to you within 7 days at no charge for delivery.
If you are dissatisfied with the product*, please notify us by email; hello@mugziesnaturals.co.ke, Whatsapp +254 784 283289, or Instagram/Facebook DM (@mugziesnaturals) within 14 days.
Kindly ensure that the product is in its original packaging, for it to be accepted. Replacement shall be delivered within 7 days; 2nd shipment costs to be catered for by the customer.
*not applicable to products on sale
Ps: If you’re not near/within Nairobi, please contact us on email; hello@mugziesnaturals.co.ke, Whatsapp +254 784 283289, or Instagram/Facebook DM (@mugziesnaturals) so we can figure out an arrangement.